DELIVERY

Free delivery is offered to all UK and Ireland customers on orders above £ 60. We use Courier for deliveries and international rates will apply.

Customers will be informed of any delivery charge before ordering.

All orders made before 3.00 pm are dispatched same working day, orders made after 3.00 pm are sent next working day.

All deliveries to UK take 1-3 working days.

Deliveries to the rest of Europe take 5-15 working days.

Our delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers can not give specific delivery times.

COUNTRIES WHERE WE DELIVER TO

We deliver to most countries in the world. If for any reason you can't find your country in the checkout menu, just e-mail us.

DAMAGE OR SHORTAGE

Both private customers and retail customers need to thoroughly check the delivered goods for any defects within 5 days of delivery.

Notification of damage or shortages must be made to Nedas Tea and Coffee LTD as soon as possible within 2 days of receipt of goods.

Notification of non delivery must be made within 15 days of invoice date.

Nedas Tea and Coffee LTD responsible for:

Replace or repair the damaged or defective products at its cost

Deliver the replacement products to the customers at its cost.

We do not accepts no liability for any loss resulting from the customers failure to comply with the carrier requirements with respect to notification of damage, shortage or non delivery of Goods.

AVAILABILITY

All products offered are subject to availability.

RETURNS

In order to receive a full refund - products should be returned in original, unopened packaging.

If the product is not returned in its dispatched state we cannot offer a full refund and a compensation will be calculated on individual basis, please note that it can be up to 100% of value depending on the damage.

You have the right to return goods within 14 days of receipt of your products